Warranty Information for SUB-Z Coolers
Want to begin a warranty claim? Go to WARRANTY FORM BELOW
What Does This Warranty Cover? SUB-Z warrants that this product is free from defects in materials or workmanship when it is purchased from an authorized SUB-Z retailer and used for non-commercial purposes.
Who is Covered by This Warranty? The original retail purchaser is covered by this warranty. This warranty is non-transferrable.
How Long Does This Warranty Last? Five years from date of purchase as evidenced by your sales receipt.
What You Must Do:
SUB-Z claims can be handled in two ways: (1) Customers can return the product to the retail store where the original purchase was made. The retail store must contact Motion Water Sports, customer service 1-800-662-7436, to obtain return authorization number (RA). (2) Customers can contact Motion Water Sports directly to obtain a return authorization number and send the product on their own. Return Authorization is for inspection purposes only. Disposition will be determined by SUB-Z warranty personnel. No warranty claims will be accepted without a valid authorization number and proof of purchase from an authorized SUB-Z dealer. Warrant claims are claims for warranty coverage only and do not constitute an agreement by SUB-Z to accept the warranty claim.
What Will SUB-Z do: If the product contains a defect in materials or workmanship, SUB-Z will repair or replace any defective part, or, at its option, replace the entire product at no charge. You must pay shipping charges. If SUB-Z determines that the product does not meet the warranty requirements, SUB-Z will notify you of the cost to repair, if applicable, or if the product cannot be repaired. You will be given the option to repair the product (if repairable) at the quoted cost, and SUB-Z will repair and return to you. You must also pay the return shipping charges. If you decide not to have the product repaired, or if the product cannot be repaired, you can request the product to be returned. You must pay the return shipping charges.
What Does This Warranty Not Cover? Damage, failure or malfunction of the product caused by: (1) normal wear and tear, including, but not limited to scratches, nicks and fading from normal use; (2) commercial use (including rental, summer camps, demonstration or instructional purposes); (3) abuse or misuse, including, but not limited to use of the product contrary to written instructions, collisions with objects, dragging the product across ground, docks or other abrasive surfaces; (4) modification or alteration of the product; (6) use of the product with accessories or parts not sold by SUB-Z; (7) incidental and consequential damages. Some states do not allow the exclusion or limitation of incidental and consequential damages, so the above limitation or exclusion may not apply to you.
No Other Warranties. SUB-Z does not extend any written or implied warranties beyond those expressly described herein. These warranties are in lieu of any other warranties or obligations of SUB-Z, its distributors or retailers.
Your Rights Under State Law. This limited warranty gives you specific legal rights, and you may have other legal rights which vary from state to state.