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COVID-19 and O’Brien: In the midst of everything going on, O’Brien Watersports is still up and running. As some of you know, our headquarters are based just outside of Seattle in Snoqualmie, WA and on March 23rd the governor mandated a stay-at-home order. Prior to the announcement, we made the necessary changes so that we are capable of working from home, which is what we’ll be doing until the situation improves. All of our daily operations are still functional with the exception of customer service being able to receive phone calls (if you leave a message, they will call you back). Alternatively, we recommend that you reach out to them via email at CustomerService@obrien.com for faster and more efficient assistance.

For anyone who has placed orders recently, there is no need to worry. We are still capable of processing and shipping orders from our warehouse in Texas and will continue to do so until further notice. As things change, we will do our best to keep you informed. Until then, stay safe and we can’t wait to see you back out on the water.

O’Brien asks that you follow the Watersports Responsibility Code while using any of our products. Have fun and be safe!

O’Brien is committed to providing our customers with safe, reliable, and user–friendly, water sports products. At all levels of the company, O’Brien promotes responsibility and concern for the safety of our customers, employers, and the general public.
Safety, quality, and reliability are critical performance measures for all O’Brien products. We work to continuously improve safety by: maintaining strict product design criteria and quality controls, engaging with consumers, dealers, manufacturers, professional athletes, and industry organizations, and staying current with new regulations, industry-best practices, and marketplace conditions.

It is our responsibility to understand all the issues involving safety associated with our products. Extensive operating hazard analyses based on a product’s intended and foreseeable uses is imperative to ensure each product’s safety and quality. O’Brien’s goal is to make each product safe for all of its intended and foreseeable uses, while maintaining the product’s quality and integrity.

Thank You to the American Canoe Association for allowing us to promote their Public Safety Announcements on Stand Up Paddle Safety.

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