Obrien Menu
Obrien Menu

Best Buys View Best Buys >

COVID-19 Statement View Statement >

COVID-19 and O’Brien: In the midst of everything going on, O’Brien Watersports is still up and running. As some of you know, our headquarters are based just outside of Seattle in Snoqualmie, WA and on March 23rd the governor mandated a stay-at-home order. Prior to the announcement, we made the necessary changes so that we are capable of working from home, which is what we’ll be doing until the situation improves. All of our daily operations are still functional with the exception of customer service being able to receive phone calls (if you leave a message, they will call you back). Alternatively, we recommend that you reach out to them via email at CustomerService@obrien.com for faster and more efficient assistance.

For anyone who has placed orders recently, there is no need to worry. We are still capable of processing and shipping orders from our warehouse in Texas and will continue to do so until further notice. As things change, we will do our best to keep you informed. Until then, stay safe and we can’t wait to see you back out on the water.


Hydroslide / O’Brien Warranty

Hydroslide / O’Brien warrants that this product is free from defects in materials or workmanship when it is purchased from an authorized Hydroslide / O’Brien retailer and used for on-water recreational purposes.

To begin a warranty claim, view the WARRANTY FORM BELOW
Want to begin a warranty claim? Go to WARRANTY FORM BELOW

What Does This Warranty Cover? Hydroslide / O’Brien warrants that this product is free from defects in materials or workmanship when it is purchased from an authorized O’Brien retailer and used for on-water recreational purposes.

Who is Covered by This Warranty? The original retail purchaser is covered by this warranty. This warranty is non-transferrable.

How Long Does This Warranty Last? One year for towable product, 90 days for non-towable product from the date of retail purchase, as evidenced by your sales receipt

What You Must Do:
Hydroslide / O’Brien claims can be handled in two ways: (1) Customers can return the product to the retail store where the original purchase was made. The retail store must contact Motion Water Sports Inc., customer service 1-800-6OBRIEN, to obtain return authorization number (RA). (2) Customers can contact Motion Water Sports directly to obtain a return authorization number and send the product on their own. Return Authorization is for inspection purposes only. Disposition will be determined by O’Brien warranty personnel. No warranty claims will be accepted without a valid authorization number and proof of purchase from an authorized Obrien dealer. Warrant claims are claims for warranty coverage only and do not constitute an agreement by O’Brien to accept the warranty claim.

What Will Hydroslide / O’Brien do: If the product contains a defect in materials or workmanship, O’Brien will repair or replace any defective part, or, at its option, replace the entire product at no charge. You must pay shipping charges. If O’Brien determines that the product does not meet the warranty requirements, O’Brien will notify you of the cost to repair, if applicable, or if the product cannot be repaired. You will be given the option to repair the product (if repairable) at the quoted cost, and O’Brien will repair and return to you. You must also pay the return shipping charges. If you decide not to have the product repaired, or if the product cannot be repaired, you can request the product to be returned. You must pay the return shipping charges.

What Does This Warranty Not Cover? Damage, failure or malfunction of the product caused by: (1) normal wear and tear, including, but not limited to scratches, nicks and fading from normal use; (2) commercial use (including rental, summer camps, demonstration or instructional purposes); (3) abuse or misuse, including, but not limited to use of the product contrary to written instructions, collisions with objects, use of rails or sliders, dragging the product across ground, docks or other abrasive surfaces; (4) improper storage or use of board racks, leading to scratches, nicks, fractures or other deformation, or discoloration from sunlight; (5) modification or alteration of the product; (6) use of the product with accessories or parts not sold by O’Brien for use with wakeboards, including bolt-on systems to attach fins and bindings, cutting and reshaping boards, overlays and/or binding parts; (7) tow rope handle striking product; (8) incidental and consequential damages. Some states do not allow the exclusion or limitation of incidental and consequential damages, so the above limitation or exclusion may not apply to you.

No Other Warranties. Hydroslide / O’Brien does not extend any written or implied warranties beyond those expressly described herein. These warranties are in lieu of any other warranties or obligations of O’Brien, its distributors or retailers.

Your Rights Under State Law. This limited warranty gives you specific legal rights, and you may have other legal rights which vary from state to state.